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Monday, February 21, 2011

Pilot Flying J update

I received a lot of good and pertinent comments from my posts on Pilot Flying J's new Frequent Fueler (FF) program for RVers and the follow up when Pilot changed some of their rules to make them fit in more with RVers suggestions. I was quite impressed with the company's quick responses to my emails and how quickly they made changes and corrections to their FF program.

Today I received an email from Lindsay Caylor, the Social Media Marketing Manager for Pilot with instructions for contacting the company so you can provide even more input, which is good for RVers everywhere. Kudos to a company that seems to care about their customers and keeping them happy. Below is the email. Be sure to load Pilot's email address into your contacts list for all future feedback to the company.

Hi Bob –

Bethany in our customer service department filled me in on the emails that you all have exchanged back and forth & others who have contacted us through your blog. First of all, thank you so much for contacting us for info & letting your readers know how to contact us. We’d love to help out and provide you info as much as we can. However, if you don’t mind, could you please change the contact email address from Bethany’s account to feedback@pilotflyingj.com? We want to be sure we are able to respond to you, and Bethany may not always be in the office and someone else can help in her place if you send to that address.

Thank you for your time & please let me know if you have any questions about this!

LYNSAY CAYLOR 

2 comments:

  1. Hi Bob - Thanks again for blogging about the recent changes to the FFA program for RVers. Please let me know if there is any more info we can provide. Also, we are working on an RV specific travel guide with all of our locations amenities just for the RVer that should be out soon. I will pass along to you when it is complete. Happy RVing!

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  2. Hi Bob - Just wanted to update you that our new RV travel guide can be downloaded from the RV section of our website at http://pilotflyingj.com/rv-home. Please check back at this link for the latest info on all things RV at Pilot Flying J. Also, we would love to hear from RVers on how we can improve our programs and offerings. Please pass along your comments to feedback (at) pilotflyingj (dot) com. Let me know if there's anything I can help with!

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